Returns:

Customer must advise Customer Service at Marray of merchandise to be returned and an RGA will be issued. Goods returned without an RGA will not be accepted by Marray. Full credit against future purchases or replacements will be made at the option of Marray if its investigation reveals goods were shipped in error (Marray error, if we make a mistake, we eat the cost, as this is only proper) or are defective in workmanship or material. Otherwise, a restocking fee of not less than fifty (50%) percent or $100.00 Net (whichever is greater) will be charged. All merchandise must be PREPAID AND PROPERLY PACKED. COD deliveries to Marray will be refused by Marray. Returned goods must be packed in original boxes. If product has been installed, it cannot be returned. No credit will be given for product not in original form unless, upon Marray inspection, product is found to be “defective.” If product is returned as defective and found to be operational, product will be returned freight collect and no credit will be issued.

 Freight:

FOB point is Carson City, NV. Freight charges are prepaid and added to invoice. C.O.D. freight charges are paid by consignee. If invoice exceeds $3000.00 Net, full surface freight (UPS or truck) within the continental USA is deductible, provided invoice is paid within terms. Air freight and other special shipments are not deductible.

UPS and USPS Shipping:

Customers can choose from various ship methods. The UPS option allows for your package to be tracked with a unique tracking code. This tracking code will be sent to the email address you used to open your account or order your product when your package actually ships. USPS is a cheaper option of shipping and will allow for your package to be sent anywhere in the USA within three days with the basic Priority Shipping box. Limitations on the size of product apply to USPS priority shipping. The Marray Dor-Cor Drilling Fixture cannot be shipped for the low rates of Priority Shipping, since it is too large to fit inside the largest Priority Shipping box. Any order over $250.00, with USPS as the shipping method will qualify for our Free Shipping Policy.